Refund policy
Refund & Returns Policy
Last updated: 22/06/2026
We want you to be completely satisfied with your purchase.
Due to hygiene and safety reasons, we are unable to accept returns of used personal care devices unless they are faulty, damaged, or defective.
Faulty Products
If your device arrives damaged or develops a fault within 14 days of delivery, please contact us.
To process your request, we will require:
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Your order number
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A description of the issue
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Photographs or videos demonstrating the fault
If your claim is approved, we will provide a replacement, repair, or refund where applicable.
Non-Returnable Items
For hygiene reasons, we cannot accept returns for:
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Used devices
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Opened products that are not faulty
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Change of mind purchases once opened and used
Refunds
Approved refunds will be processed to the original payment method within 5–10 business days after approval.
Contact
For return requests, please contact:
[BUSINESS NAME]
[EMAIL ADDRESS]